Book Driving Test
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Lots of room for improvement …
Paid £97 in total only to be let down and spend all my time chatting with a useless bot. I informed them on 26th March that I was unable to attend my test. I paid a rebooking fee that assured me they would find another date for me as well as my preferred test centre. I was advised against cancelling my booking on DVSA by the bot. Had I done that, I would have been reimbursed my £62 and rebooked for a later date. They wrote to me saying I had to restart the process of rebooking in DVSA all over again then she would begin the auto booking process. I could not do this because it was short notice. My test was today, I could not attend. I had no option of cancelling and I have lost my DVSA £62. I have asked to be contacted countless times but the customer support members has been ignoring me. Anyone looking to use them please be advised that the process is expensive, tiresome and frustrating. They bait you at first with paying £19 then £49 then £29 for rebooking and it goes on and on. Nothing in this life should be this stressful. Would not recommend. Amendment - 8/4/25 From 1 star to 2 stars. Resolution. 1. Team reached out - via call and email 2. Received my refund - £ 68 (auto booking fees & rebooking fees) 3. Agreed to provide the next booking service on a complementary basis. Currently waiting on a date. Advise to Book Driving test: 1.Better communication Chanel. Customers are trusting you with their money. it is unfair to not have a customer support contact for people to reach you when they panic. You instead have a team in place that does not respond to enquiries in a timely manner. It is unfortunate that we have to come to Trustpilot, disgruntled, to complain so as to get your attention. 2.Openness. Please do not take advantage of people because of their desperation. It is unjust of you to have people assume that your services cost £19, only for them to pay up and get email notifications with unavailable dates on DVSA. Then to use their desperation even further and ask them to pay an extra £49 for a one time auto booking service. Later ask for £29 for rebooking. Yes it is a choice we make to pay but Just be clear from the start. Granted, you do get results, I believe you could do better.