Heidi Esteban

Heidi Esteban

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1 out of 5 stars
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Reviews by Heidi Esteban

JO

Jo-Ann Stores

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1 out of 5 stars

My very first order and they cancelled every item

I placed my first order on Joann.com on 1/10/24, as I had a coupon I wanted to use which was expiring the same day. I chose several items and my credit card was charged. Within an hour I received an email stating that LITERALLY EVERY ITEM was no longer available and was cancelled. The entire order on the first try. Wow. I also noticed that although I placed the order on 1/10/24 and my credit card was charged on that date, Joann's order summary listed the order as being placed on the 11th (not true). That would negate the coupon. A note at the bottom of the email stated my card not be charged for the cancelled items, however it already has. I am hoping that my credit card will soon be refunded. I'll take my business elsewhere.