Musely
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Horribly run company with good products
The products are good. Some of them are really good. Pricing is beyond deceitful and it's also useless- as discussed below, you can't even control frequency. It will say a product costs "$x" per month but that isn't the case- it's divided by how many months they suggest it lasts. You'll also feel deceived by the costs of the "patient visits". Fine, I get that they are compounded formulas blah blah but if you canceled a treatment for one month, you have to pay it over and over. The product ends up costing like 3x what you think. Theyre always running 30% off promotions, like alllllways, so wait for that. But it'd be nice if they could just get their demand curve figured out and set pricing once and for all. Which brings me to my next point. You will have little control over how often you get your product. Sometimes you just keep paying and the product is sent too often. More frustratingly, like with the hair loss, it's not sent nearly often enough. And there is little-to-nothing you can do in the app. Which brings me to my next point. The app is awful and customer service is non existent. If you ever once got a treatment, canceled it, then want a new one, the app almost won't even let you do it. The chat bot is useless and you cannot talk to anyone at all. Again I do like the products. They somehow take like 3 weeks to ship though. Dont order if youre hoping for a product before a vacation in a month...Maybe someone can buy this company and run it normally. Or maybe a competitor can just produce the formulations with non-deceitful pricing and a user-friendly app.