Hilton Car Supermarket
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STAY AWAY!
10.06.2025 UPDATE - Shock horror I have had absolutely no comms from After Sales as said per reply! Nor a reply to my email that Venu was apparently going to reply to….. £200 does not cover and is an awful excuse for compensation. 29.05.2025 - Editing to reply! You part returned and I have spoken with Aftersales - Venu - who still has not replied to my email sent on 14th May and the reason given for not replying was because of Bank Holiday….. I expect a prompt reply with a much better resolution and offer of compensation given the stress your branch has caused. I am yet to receive, as you say, ‘the service I deserve’ and still haven’t received any correspondence to discuss the matter. Patience has worn and you will not regain any of my trust. STAY AWAY! The worst company I have ever dealt with in my entire life. 1 star shouldn’t be allowed to be selected. Customer service is absolutely diabolical. Refusing to return my £250.00 holding fee. Refused to look at my vehicle which has cost 3k to fix which is against consumer rights considering I’d only had the vehicle 3 months. Passed between 3 sales people who were mocking me over the phone making me feel humiliated throughout. Emailed Daniel the CEO and still awaiting a reply. Literally none of them have a care in the world for anyone that walks through the door. A very selfish company. After sales don’t reply to emails unless it suits them. No offer of compensation. Absolutely vile store that needs to be shut down immediately. Reported to motor ombudsman!