Ceylan’s Life

Ceylan’s Life

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1 out of 5 stars
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Reviews by Ceylan’s Life

VO

VOXI Mobile

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1 out of 5 stars

Awful Experience

Awful Experience, Stay Away. I honestly can’t stress enough how shockingly poor VOXI’s service has been. It’s been nothing short of a nightmare from start to finish. It all started when I simply contacted their customer service to make a small inquiry about a charge in my plan named “unlimited music video 150gb” and instead of telling me that it’s actually just the name of my contract, they immediately cancelled my existing contract. There was no warning, no explanation — just cut me off. Then the chaos continued. I tried to set up a new plan, and their system kept failing. They took payments from my account 4 times, yet somehow failed to activate a new SIM or account. Due to system errors etc. It felt less like signing up and more like being drained of my money AND time with nothing in return. To add insult to injury, their “solution” was to put me on a Vodafone 12 month contract instead, which made no sense given I chose VOXI for a flexible, monthly SIM but I was so desperate for data (I had places to be in a couple of hours) that u went for it. They lied and said I’d have data immediately and after nearly 24 hours, the service was still inactive and I was left stranded without phone or data. In the end, I chose to cancel everything. I also asked if I’d get a full refund if I’m able to cancel and they said yes. Yet now they’re telling me there’ll be a 50p charge, for what??? I don’t care about 50p but it’s just the moral of it. My time was wasted continuously, if anything im the one who should be compensated for all their mistakes and time wasting. The whole experience was just a messy, frustrating and needless waste of time and energy. I will not be touching VOXI again. Save yourself the trouble — stay away from this provider.