Celebrity Cruises
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Lying and ripping off customers
The cruise line will lie to you and rip you off if you decide to go on Celebrity. I have almost 20 cruises under my belt and decided to try Celebrity. Bad decision from the beginning. We booked the retreat and then decided that our son could go. We called the Retreat line and were told there was space on the shop but had to have the travel agent book him. When the agent called, we found out the ship had been red coded...no additional passengers were allowed on the ship in any room for any reason. They advised me to call every few weeks to find out if any spots were open. So we called several times and each time were told there were no additional open spots. On July 4, we called and were told there were spots open. My son quickly called his supervisor and got the time off work. I asked what the rate would be and the Celebrity agent could not tell us and said we have to have our TA call. He even took my son's name and DOB and then held the spot. My TA called and he was told again it was red-coded and no spots were available. Celebrity went through the notes with the TA from the previous conversation. This is now the second time Celebrity said there were spots and then there were no spots. I called the Retreat again and wanted to file a complaint for misleading and wrong information provided each time. They found a spot for my son to go but they wanted $3000 for the 3rd person. That is ridiculous. Unbelievable... If I decided to cancel my reservation it would be a 75% penalty even though they could then turn around and sell the room for double what we paid for it. I will never go on this cruise line again and I hate even going on this coming up one. I understand the penalty for canceling I don't understand the lying and the rip-off for the room. I hope everyone who reads this takes their business to Norwegian Cruise Line.