Effy Jewelry
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Don’t let the beauty fool you
I purchased a beautiful ring from Effie in 2022 two months in one of the baguettes fell off the side another month later another baguette fell off Macy’s went ahead and repaired it for me. Fast-forward a year and the center stone falls off. They replaced it for me a year later the center stone falls off once again when I got the ring back, I noticed that the prongs that hold the center stone are really not tight. It’s almost as if they purposely do poor craftsmanship so you’ll have to spend money replacing stones from them. I sent in my ring a month ago to get repaired. I left three different voicemails for Marla (customer service supervisor) that went unanswered and two messages with the operator. After yet another message. left with the operator on Monday, I finally received an email today, Wednesday, June 4 stating that they weren’t gonna cover the repair of the stone cause it’s not part of their limited lifetime warranty. I called in. I asked to speak to a supervisor lo and behold. I finally was able to speak to Marla, who was the epitome of rude whatever happened to customer service? No apologies for the craftsmanship. No apologies for the problems and issues I’ve had with the ring just plain rude now they want $375 to replace the stone on the ring.