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Avoid like the plague
As the title says, you should avoid this company like the plague. Sure they have nice low prices but several traps and well rehearsed customer services responses for saying sorry. Clearly they are well versed is getting it wrong and having to apologise. I’m my case I got enticed by a 1p deal for 3 months. I understand it to be a rolling monthly contract but that was not the case. It was a 3 month contract. My port in was a disaster and I was without my number for 5 days, they seemed unphased by the issue and repeated the same lines….. Your number will be with you soon! This has been raised at a more senior level and we understand your concern! In the end I raised a complaint and after 5 days the issue was fixed and after a further 3 days I got a message to say here is 3gb of data to say sorry. This was promptly rejected and I got my pac code and moved. Having read a lot about them online when I was having port-in issues I discovered that unlike other companies, porting our will not end your plan, no, to do that you have to pay a 2 month cancellation charge to break out of your contract. Luckily for me 2 months was 2p. I still had a problem giving them more money and I feel scammed. If you have joined this company then understand that to leave you need your PAC, you then have to cancel your plan after you port out, finally you need to then pay them to leave or they will just keep charging you. Removing your payment details is not an option. So I left, went back to my old network and promptly deleted my account with this company. Read up on them very well before joining, the price is cheap but you really do get what you pay for with this company. I will never return to them.