RedAwning Vacation Rentals
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Customer Service is poorly designed and frustrating
My experience was poor. It took a week to get an answer to a simple question. Through that process, I realized the following: 1) speaking with a actual person is nearly impossible, the processes are built to insulate the owners and management companies 2) although the emails and website have a great look of convenient customer service, it is mostly a façade, 3) the email answers you receive generally don't even acknowledge or address your questions without repeated attempts, 4) you deal with "the team" or other anonymous type entities that helps avoid individual accountability, 5) the unknown people on the other end of the chats or emails are often unfamiliar with the properties, and 6) I anticipate nothing will change as I believe this is a lucrative business that has evolved to insulate and further distance the owners and management companies from having to address any issues directly. I do anticipate a well written response to this rating will be posted. No one is actually responsible or actually accountable for any answer (owners, local host, management entities, email responders can each point to someone else or another process). I would encourage owners to try to find other options.