Car Racks
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Roof Rack and Box Order
I ordered my roof bars and box without checking for reviews first, so panicked when they didn’t arrive on time and had had no updated comms on delivery and my order number wasn’t coming up on the tracking. I agree that it is misleading that you are actually purchasing from Ireland and not London as the website suggests, but that said I order from all over and as long as the duty was paid and I got my goods I didn’t have a problem with this. I won’t lie in that comms were sometimes slower than other companies, but I did always get a reply to my emails both automated and personal. Duty was paid, it was delivered in a damaged box so items missing but these were instantly re-sent out, arriving in time for my holiday which I told them the date of. My roof bars and box are great and fit perfectly for the make of my car, so I was given correct ordering information. Today I emailed to say I had lost my roof bar keys and got an instant reply to say they could send me another set. So all in all, despite the bad reviews on here and the low rating, I personally found them alright to deal with and feel it would be unfair to give anything less than a 5 star review.