Carrentals.co.uk
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A great rate but better instructions needed on arrival
A great rate for the car we got, but a challenge getting the car. Once we had it it was fine and the piece of mind insurance is great. When we arrived at destination (heathrow) it was not clear where to pick the car up. We had emailed separately in advance, but it was still not clear where to go. On pick up the "budget" who provided the car attempted to negotiate a new deal and add significant costs, part of this was claiming we had no insurance. At 5am in the morning with small kids running around it was confusing and could have cost us a lot more $$. I think the structure of the policy, with separate insurance certificate, needs to be explained more clearly to help here. I've needed to check my credit card each month to double check that budget don't charge me as well, which is not ideal...