Thornley Groves Estate Agents
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Maisie - restored my faith! ⭐️
Last year, I left a really negative review about this company on Google. I’d had many bad experiences with poor relationship managers. Around 6 months ago my property manager changed to a lovely young lady called Maisie! From the moment she began managing my properties my entire opinion of Thornley groves has changed. I had a teams call with maisie explaining I didn’t want to have my properties managed anymore. Maisie allowed me to get everything off my chest and I was quite rude at points even if I didn’t mean to be. She then explained that she would work with me rather than against me and I just had to give her a chance. Her honesty and commitment is something her employers should be proud of. Maisie had explained to me that she cannot help me if I hold on to the past issues. But said she was willing to help rectify them mistakes. And I’m so glad she said that because I couldn’t have asked for a better property manager than her. Maisie has been a delight to develop a working relationship with, she has a way of dealing with things like she’s been in the industry for years. I was very shocked to find this is her first role in property! Maisie is polite, knowledgeable, friendly, hilarious and very trustworthy. I have noticed big change in Thornley Groves recently! When Maisie has been out of the office even her colleagues have been great helping with any emergencies which isn’t something I would have said 6 months ago. Maisie made me realise that companies can go through a rough patch, she explained to me the mangers and the team were doing everything they can to get back on track. And I can really see that’s what’s happened. Maisie has restored my faith completely. It’s great to see the company is making big improvements! Thanks so much for all you do Maisie! (My Google review has been deleted)