JUCY Rentals
View company profile →
Jucy Queenstown
Jucy Queenstown Pretty poor customer service we’ve experienced at Jucy Queenstown. There was no greeting until I mentioned we were there to pick up a van and the response was “oh OK” from the young lady behind the desk. From there, there was little to no communication, outstanding balance was x amount and we thought she was entering some more information but she was just waiting for me to hand over the card to take the payment, it was quite awkward to be honest. When you almost pay $4000NZD you expect the van to be ready with all the “extras” that you get but after inspecting the vehicle and being explained where everything was it was clear that the chairs and camp table were missing, GPS wasn’t in the car and we noticed that the right front tire was quite flat. When we pointed this out they took the van to get the tire checked and it took an extra 45min to have this replaced. Upon starting our road trip we had to adjust the rearview mirror and this just broke off, it was clear that this has happened before as the plastic mounting foot is warn to the point that it doesn’t sit on the windscreen mount anymore. Camp table is about to fall apart it’s that smashed and dodgy, only cutting knife is so blunt it’s a punish cutting your veggies with it, no extra blue chemical tablets you normally get for after emptying the toilet and GPS doesn’t have a mounting suction pad so it’s just sitting in the centre console (quite dangerous). We believe in the power of being kind, Jucy is a customer service company and when you are on holiday how nice is it to be asked where you’re going or any tips given by the rental company, there was none of this and it was disappointing to say the least.