Bord Gáis Energy
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MINUS 5 STARS!!!
MINUS 5 STARS!!!! Totally and utterly incompetent. My bill was paid each month through direct debit and I never missed a payment. Then one month I received a massive bill. When I called them to question them I was told that my bills had been estimated for a number of months and I owed them €466! As I was unable to pay that amount in one go we agreed a payment plan which I would have it all paid within 10 weeks. I made my weekly payments but was called 6 weeks before the final payment date by them looking for payment in full which I told them I could not pay. My next bill arrived €371 as three of my payments had not been deducted from the total, this resulted in the payment being rejected by my bank resulting in €10 charge. I called again to question this and after taking 4 days to "look into it" they agreed that there was an error on their side, but another charge of €371 was taken from my bank account a few days later. Another phone call and emailing proof of the error and waiting to hear back, but I heard nothing. I then checked my account to see it was in credit of €183 so I called again and requested my refund minus whatever units had been used since my last bill. I told them I was changing provider and was informed that I would have to pay €50 as I was still in contract, I asked if they could waive this charge as an act of good will after all the trouble I had and was told they would call me back on Monday and by Tuesday evening I had heard nothing and had to call them again At this point I requested to speak to a manager and was told I could but the same customer service agent just left me on hold again and came back telling me they could not waive the charge, using the excuse that I had signed up online through another agency so they could not refund. At this point I was so sick of them and so instead of getting any more stressed and spending even more money on phone calls I said just take the €50 and refund me the balance. I then changed to Energia (who are brilliant) and two days later I received a welcome email from Bord Gais!! Yet again I had to call. More time on hold. Then was told to disregard the email. I asked again about my refund and was told that when I get my final bill I am to call them AGAIN to get my refund. Should have this in the next 5 days or so. and so the saga continues. My advice is to STAY AWAY FROM BORD GAIS!!