Water Babies
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AVOID AT ALL COST!!!!!!
AVOID AT ALL COST!!!!!! Now I knew it was expensive, but firstly lessons were basic and rushed! £17 for half an hour is daylight robbery but my sister took my nephew and he enjoyed so I did the same, booked a block of 10 lessons while on maternity. However, they deducted money from my account once my lessons came to an end, without my permission - for classes in September which I wasn’t going to book as I was returning to work in the October. As they had already deducted the money I thought I may as well attend in September anyway. My son was very poorly with recurring chest infections, croup and tonsillitis for the whole of September, so we didn’t make any of the classes. I knew we wouldn’t be refunded (even though I hadn’t originally agreed to these lessons anyway). However I was getting frequent messages to set up a direct debit for monthly payments as their booking process had changed. I emailed them to say I won’t be attending anymore classes so I won’t be setting up a direct debit. They took further money from my account as there’s a month notice! I was not even aware of this monthly notice so fair to say I wasn’t happy. Apparently I signed the terms and conditions when logging onto my sons portal at the end of August (I logged on because they emailed me to say a portal was created) The person who I spoke to was most unhelpful, rude and made it quite clear they only want your money. I was going to respond that if I signed the terms and conditions in august (which I had to do to access the portal that was created without my knowledge for my son) that doesn’t explain why I also had money deducted in July as I had not signed or booked anything at that point. Iv paid for all these lessons and not attended since June!!!! dreadful company, over priced, money grabbers, and a very average swimming experience! Please avoid. Also water babies do not reply to say I am to contact you - as I have contacted you and you were most unhelpful!!!!