8 months and still waiting to complete
Frustrated, angry, annoyed, just a few words to sum up how I’m feeling. Communication is non-existent. The only time we have received any communication is when we’ve complained. It’s almost instant once we’ve complained. Emails are ignored. Phone calls go through to answerphone, leave a message and get no return call. We signed our contract and TR1 and returned them in November last year. In May we were asked to sign and return the same paperwork, they had checked the files and hadn’t received them. So what happened to them? Why ask us 6 months later for the same paperwork and not before? The conveyancer LIED over the phone about not receiving emails from the estate agent regarding progress with the rest of the solicitors in the chain, even though the estate agent had evidence of these emails that were date and time stamped. Once this was questioned the conveyancer sprang into action and gave us an update. The updated draft financial statement had incorrect figures, the mortgage amount was wrong, the proceeds of sale amount was wrong, I asked for this to be updated and this request was BLATANTLY ignored, in fact it was met with sarcastic email replies. I’ve still not received an updated statement with the correct figures. Queries that were brought up last year are only being actioned now, Indemnity policies are trying to be forced upon us even though they’re not needed. This company were recommended to us by the estate agents and from what I can gather, they’re being removed from their recommended list as we’re not the only ones to have received extremely poor service and complained. DC Law won’t care about these negative reviews, they’ll carry on ripping people off and happily take their money whilst continuing to deliver the same amount of disgustingly below sub-standard service. The people we’re buying from are talking about pulling out of the sale because they’re sick of waiting. We’ve both been ready to move since November last year, we’ve had to get a new mortgage offer with higher interest rates and endure the stamp duty rise to the tune of £2500, 6 months after the process started. I only wish I’d read reviews before I chose to go with DC Law. If you want good, honest reliable service where your conveyancer actually communicates with you, DO NOT use DC Law.