If I could give this zero stars I…
If I could give this zero stars I would. Quite possibly the worst customer service I have received in my life. The staff will blatantly lie to you just so you get off the phone and the chat. They don’t resolve anything and I am left out of pocket as they have stolen my funds. I ordered a gift card which was not received. I requested a cancellation 3 days after the order was made. The woman on the phone was extremely rude and unhelpful and you could tell she didn’t want to be there. She sent me an email to say a cancellation had been requested. I went back and forth with customer service who kept telling me they had escalated the case and I would receive my refund. It has been a month now and I still haven’t received it. They are now trying to say I am outside the 14 day refund policy even though I requested it three days after the order. I am beyond disgusted. Will never ever order anything from Nike again. Always use a credit card with them if you are going to order because they will take your money