TU
TurnKey Vacation Rentals
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Unreasonable company
With an unexpected wildfire, hazardous air quality, and city banning any non residents for re entry this company was unwilling to work with transfer of location. The non-refundable policy was clear but this company manages many other properties and refused to be understanding and transfer rental to new safe location or provide a voucher for a later stay at same property. This company does not care about the clients vacation stay and quality only how they can pocket your money. We have stayed with many other companies that even with without travel insurance would transfer or provide a voucher in such a situation.