Horrendous company to deal with
Horrendous company to deal with. First time selling a home and was on behalf of my aunt as her power of attorney. Really was a horrible experience. Took ages to pass the ID checks, despite multiple requests I had no help with this from either of my case managers. My case manager changed during the process of which I had no communication about or handover, just had no response to my emails then all of a sudden had a reply off a different case manager. No introductions or apologies offered. Terrible communication throughout the whole process. If i sent an email asking multiple questions and asking for explanations to decipher the legal jargon I didn't understand I would get one sentence replies ignoring half of my email. The buyer nearly pulled out in the end due to the length of the process constantly getting frustrated with a lack of response from JS Law. I sold the house through purple bricks who had to intervene on two occasions pressing JS Law for communication asking what the hold up was and why they were not responding. I will never use this company again and if anyone asks my opinion I will tell them to ensure they use a different company.