Travel Department
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Disappointed travellers
Myself and three friends recently returned from a four day break to Malta. Malta is a beautiful island, the weather was perfect, food and drink excellent and very reasonable. However to say the Travel Department let us down badly is an understatement. Firstly we were off to a bad start when the rep wasn’t to be seen when we came into the arrivals area in the airport although she did turn up a few minutes later and claimed to have been there all the time! On the way to the hotel she offered some advice about the area but said she was too busy to come to the hotel the following morning when we had a free day. The 2nd day we were there the tour guide didn’t turn up at the hotel for our planned day out, we had the bus driver, who some of us believed was perhaps our tour guide but his English wasn’t good so after driving for a while one of our group asked him if he was our guide to which he said he was driving to pick her up. He did that successively and she was an excellent guide, full of advice and information but explained she couldn’t come to the hotel as she had to bring her child to school! Our full day out was condensed to a half day, our guide left us while we had lunch and then the bus driver didn’t turn up to bring us back to the hotel. We waited 50 minutes in 31degrees heat. The following day was no better though the bus driver was very good and had excellent English. However he had a job finding the tour guide for different reasons. Overall the holiday was a disaster as far as the Travel Department are concerned and although I’ve travelled frequently in the past and held them in very high regard, after this experience I’ll think seriously about travelling with them again.