Dexters Estate Agents
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Avoid Dexter Clerkenwell at All Costs
Dexter, particularly agents Brandon and Olivia, are involved in highly inappropriate practices. They pushed for a deposit on an expensive flat but then left us without key updates and no answer to contract related questions for weeks. When we finally received a draft contract, it contained HIDDEN and unlawful CHARGES —fees for a septic tank, additional landlord insurance, and other costs that should never be the tenant’s responsibility. Then the landlord contacted us directly, asking why Dexter had advised them to move on from us when the landlord themselves were happy with us as tenants. The landlord showed us a few screenshots of emails and WhatsApp messages from Olivia, where Dexter falsely portrayed us as difficult tenants. While we were told the landlord is not happy with our questions / changes. This two-faced, backstabbing behavior is completely unacceptable. Our company’s legal team reviewed this contract and flagged it as unfit for signing due to its numerous unlawful clauses, yet Dexter dismissed our concerns insisting all undiscussed extra costs were “reasonable.” The landlord also wrote us these agents have KPIs to hit. So if you question hidden clauses, they’ll ignore you rather than engage. Lastly, DO NOT TRUST their 5-star reviews—Dexter repeatedly pushed for glowing feedback, which is clearly misleading given their exploitative practices.