Musely
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Improper Shipping for Prescription Medications - Dangerous
Musely ships prescription medications in packaging that does not keep them cool. They have been left in my black mailbox in direct sunlight for hours so they're hot when received. Some products like "The Lash Serum" and "The Cell Repair Serum" are labeled "Keep Refrigerated" so it is unacceptable, and could even be dangerous, for them to be shipped without proper packaging. Adding to this review to address the misleading claims in Musely's reply to my review: When I received the compromised products, I immediately reached out using the recommended link for "support." I filled out the form explaining the problem and requesting either a refund or replacement products shipped in protective packing to remain cool. The response from Musely's "customer support" advised that I should use the compromised prescriptions. They did not offer a refund or replacement and there is no way to talk to a representative. Contrary to the Musely response below, they have made it abundantly clear that: they do NOT take the safety and integrity of their prescription medications seriously; my safety and satisfaction are NOT their top priorities; and they do NOT appreciate or consider my feedback important. Musely has demonstrated that they have no intention of prioritizing support for me or for any of their patients. If / when Musely provides a refund or replacement for the compromised products, I will update this review.