Jo-Ann Stores
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Not a happy shopper
Was a great fan of JoAnn in the past, however, was never happy with their checkout system in the stores. Now, May 2020, had to resort to online ordering, and ordered fabrics, thread, rotary blades. When you are ordering online and clicking the item on the screen to order, JoAnn takes the order, then after they assign an order number to it, the price, etc,, they cancel it as they don't have it. Why was it on screen for ordering in the first place? I ordered 2 orders same date. One had 5 items, they then cancelled 2 items out of that order. I received 2 items. Still waiting 5-27-2020 after 9 days for thei 1 item left. Can't track it even though the tracking number shows in the order as they don't provide a customer to click on that number and follow tracking. Oh, my. For my second order, they cancelled 1 of 2 items (also fabric) and provided tracking number which is embedded in the original order I view, and does not have as with the first order, cannot track that number. Very reluctantly, I will not shop at JoAnn again. Can't go through all this any more. Why? I have 5 other orders I am trying to track with other companies as a result of JoAnn not having what I want, poor customer service, and because I have other items I need elsewhere JoAnn does not sell. These places are slow, they know how to talk to me on a telephone, and at least I can find out what their status is. JoAnn has a very bad system in store and online. No one is minding the company. The executives are lining their pockets and partying at the resorts in the Caribbean. As a COVID-19 new online shopper (I am an octogenarian without transportation), JoAnn came in as the worst of all online shopping sites. Their in-store shopping checkout system wasn't too hot before COVID-19 either. I will not forget the poor service I received once we get back to "normal". If JoAnn doesn't survive, I will not feel bad.