Celebrity Cruises
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Celebrity Took Risk of Using a Broken Ship for Antarctica Tour
My group of 19 was on a broken Celebrity Infinity in Jan 2018 cruising in Antarctica seas. The known mechanical problem (known before the start of the trip) forced the captain slowing down Infinity to save the ship. As a result, the 2000+ poor passengers missed 2-1/2 ports (out of 4 scheduled ports) and missed life-time opportunity to see any penguins (yes, a 14 days Antarctica trip without seeing One Penguin). Despite complaints from many passengers, Celebrity blamed the bad trip on weather and refused any compensation. Celebrity is famous in charging more when comparing with many other cruise companies, such as Carnival, NCL..etc. But, their customer policy and services are very lousy and not acceptable. Infinity is an old ship that requires major RE-DO. In addition to a broken engine, signs of an old ship are everywhere. These include sticky dinning table surfaces, discolored tile grouts, cracked tile in shower, leak faucet stoppers, stained carpet, old glasses ...etc.