Paddock Motorcycles LTD
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I am writing to express my deep…
I am writing to express my deep disappointment and frustration regarding my recent purchase of a Yamaha Tricity 125 from Paddock Motorcycles. As a first-time Yamaha customer, I had high expectations for both the product and the customer service associated with your reputable brand. Unfortunately, my experience has been far from satisfactory, and I am seeking your assistance in resolving these issues. Firstly, during the delivery of the motorcycle, the delivery person failed to provide me with the instruction manual, RAC cover details, and spare keys. I had to contact Paddock Motorcycles separately to have these essential items posted to me, causing unnecessary inconvenience and delays. Furthermore, I suspect that the right-hand handle of the bike was damaged during the delivery process. Although I cannot be completely certain whether the delivery person was at fault, the fact remains that after riding the bike for just 3 miles, the handle came loose, leading to a potentially serious injury. I find it disconcerting that a reputable brand like Yamaha did not equip this bike with more secure bar ends to prevent such incidents. Upon contacting Paddock Motorcycles to rectify the problem, they initially sounded helpful, giving me hope that the issue would be addressed promptly. However, I waited for two days without receiving any communication from them. Frustrated by the lack of response, I had to chase them to explain my growing frustration. It was then that they informed me to visit my nearest local dealer service to have the issue fixed. When I contacted the local dealer service and explained the situation, I was informed that I would have to wait for over three weeks for the repair to be carried out. This is where I began to lose trust in both your brand and dealers. The prolonged wait time and lack of prompt action from the local dealer service have left me deeply concerned about the potential future difficulties I might encounter with the bike. Given the circumstances, I have reluctantly decided to return the bike. However, Paddock Motorcycles has made the return process excessively burdensome. As this was a distant sale facilitated through the Auto Trader website, they expect me to bear the cost of returning the item, which amounts to approximately £400. Moreover, they insist that I must be physically present during the returns process. I find this requirement highly unusual, as most online purchases allow for returns without the need for in-person interactions. Additionally, Paddock Motorcycles has threatened to deduct any damages from the refund amount, despite the fact that there is no cosmetic damage to the bike, apart from the handle issue and the engine not starting. When I sought clarification on whether I would be charged for the existing problem, they suddenly ceased responding to my inquiries. It is both unfair and unreasonable to expect me to undertake an 8-9 hour journey at my own expense, potentially face additional charges, and endure such unnecessary inconvenience. If I were to proceed with the return as currently proposed, I would suffer a financial loss of approximately £1000 within a week of purchasing a brand new bike. As a consumer, I believe it is my statutory right to return an unsatisfactory item within a reasonable time frame. However, the conditions imposed by Paddock Motorcycles make this process excessively costly, both financially and in terms of the stress and inconvenience I would have to endure. It is disheartening to see that a dealer lacking sympathy towards their clients can tarnish the reputation of a brand like Yamaha. As I have no hope from this dealer anymore It is my hope that Yamaha, as a reputable brand, upholds its commitment to customer satisfaction and takes appropriate action to rectify this situation.