CE
Celebrity Cruises
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Terrible Personal cruise Conscierge and Customer Servive
Had a very stressful time trying contact our Celebrity personal cruise Conscierge, thought this would be straight forward. We had queries about our upcoming flight time to Barcelona and associated hotel. Left 4 messages on her voicemail and sent email. Then tried contacting customer services many times and waited over 1.5 hrs before actually speaking to someone. Finally sorted out our problems after 5 days. Only then did our “personal” conscierge email to invite us to contact her with any other query! We will never book direct with Celebrity again.