Sally

Reviews by Sally

ZE

Zen Internet

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Jul 19, 2025

Kind and prompt response to a customer in trouble!

I approached Zen broadband regarding a problem with my television and computer reception with Zen broadband provision. Initially, I was told the problem was due to interference with the Wi-Fi signal which was beyond Zen's control, but Rob was kind enough to ring me back when he learned of my personal circumstances, to suggest an engineer's visit in case there proved to be a problem with the router. Daniel the engineer came a few days later, and it was found that there was both a router issue, and interference from a small worktop fridge which has since been disconnected. I have decided to use ethernet connection where possible, and have no problems with either television or computer as a result now the router has been replaced, and the fridge disconnected. Rob and Daniel were both kind, thorough and professional in resolving my broadband problems quickly and effectively. I am grateful to both of them for their input. A job well done by the team at Zen! Best Wishes Sally Daley

GO

Good Energy

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May 16, 2025

Empathic and Responsive Service.

Donna was quick to respond and appeared to fully appreciate my position as a vulnerable pensioner dealing with an apparently reluctant solar battery provider. She made a worrying situation as clear as possible. There is no substitute in this world for clarity and kindness. Well done, Donna!

TO

Tomato Energy

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Mar 7, 2025

Of Puzzlement and Concern!

It is with great regret that I initially apologise for mentioning a personal name in my former 4 star review! I have since read the rules with greater care, and regret if this was inappropriate. I have now edited and corrected the error, and removed ALL NAMES FROM THE REVIEW. However, subsequent emails and responses from Tomato have caused me considerable concern. The procedure regarding possible failure of my smart meter to accurately record half - hourly readings was not clearly explained to me on the call ( such failure is a particularly common occurrence in the North of England, and has happened to me before), but I have now gratefully received a full explanation, which I have printed out for verification should it be required. It seems to me that what was described to me may be dubious however, as it differed from previous experience with at least one other company, who put me on an expensive fixed rate tariff without my agreement or knowledge. I confess to being somewhat puzzled by the apparent disparity. ( As I have said before - once bitten, twice shy!) If what they have told me is upheld, however, there will be no future problem, and an apparent confusion over the gender of the advisor I spoke to may be put aside. Regrettably, I remain uncertain of the good intentions of Tomato, who offered to rewrite their response to my first review on my instruction. What are the general public and prospective customers to think of this situation? I have also read the contract carefully, and it does not mention the early exit fee payable on the tariff, but states instead that there is zero exit fee after the contract ends in a year's time. I would contend this is misleading - the mid-term exit fee is substantial, and of course there is no exit fee after the contract has ended - this seems to me disingenuous and misleading. There are many people in the UK whose lives may be at risk due to the high cost of energy, and all energy companies are making vast profits, as stated before based on very recent figures. The imbalance seems to me to put it mildly, unfortunate! Best Regards, S