Nere Travel
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The worst customer support and poor quality
I ordered a Nere suitcase and vanity set from their website. The items arrived promptly and looked as expected. However, the suitcase had been packaged really lazily there was just a piece of cardboard inside with one sheet of padding. There was also plastic stuck in the zipper. The vanity I opened, and the interior material had holes in. I’m extremely disappointed at the quality of these cases since they are not cheap. I contacted customer support and sent images. It’s almost a week later and I have had no response. I did send the cases back last week and hoping I will receive a refund but again have had no correspondence. Update: I received an email from Nere and have now had a refund processed. However this is for half of the return which makes absolutely no sense. Honestly, please don’t buy from this brand.