Celebrity Cruises
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Failure to Refund....I booked a cruise…
Failure to Refund....I booked a cruise with Oasis of Seas in December 2019 for 9 passengers. On 28 Feb 2020, two of the passengers from Brazil after traveling to other countries came down with Covid 19 Symptoms. Both were seen by a physician and a note was written forbidding them to travel. I notified RCCL immediately which was two days prior to travel. Also sent RCCL copies of physician notes. I was assured they would get be a refund as their policy was full refund 48 hours prior. Now RCCL says they will not refund unless the two ill passengers presented at the gangway to be tested. So... the two sick passengers should wait two days and stand with a crowd of people waiting to board and be tested by a non medical crew member...and then what? I have written numerous emails and talked with their "guest relations resolution expert" many times without any resolution. Please do not rely Royal Caribbean to consider your safety or honor their policies after this horrible experience.