Jack Health
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Unreliable Service and Poor Support: Avoid if Time Matters
I’ve used Jack Health twice now, and both experiences have been frustrating. Approval takes longer than expected, and once the prescription is approved, the issues don’t stop there. Both times, they submitted the wrong shipping address—even though I entered it correctly—causing delays of several days. Their online chat support is painfully slow, often taking hours or even days to respond. When they do reply, the help is minimal and usually redirects the problem elsewhere. The shipping partner they use is worse. They require you to confirm delivery details, but when there’s an issue—like needing to update your address—they’re unable or unwilling to make changes, leaving you stuck in limbo. There’s no sense of urgency or accountability on either end. If you need your medication quickly or value basic customer service, I wouldn’t recommend Jack Health.