Postoffice
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AWFUL!!!!
AWFUL!!!!! Trying to return goods I purchased back to the retailer in Germany for refund. Post office branch offered EVRi service so I chose them.....BIGGEST MISTAKE I MADE!!...to use both Post Office and EVRi services!!! Something has gone very wrong as EVRi demanded Duty/Taxes from retailer for the return parcel (I already paid duty etc for this parcel when originally purchased and received, it is solely a return of those goods!!!). Just been going round in circles with both companies...can't ever speak to a human being of get past AI chatbot with EVRi. Worse still, they are returning parcel back to me!!! So out of pocket: £26 for failed delivery process, no refund for return products insight, £70 for Duty paid on the goods that I am returning and prospect of more costs to send 2nd attempt.......what an earth is going on Post Office & EVri??? Someone has stuffed up!! Went back to post office, they didn't want to know, said nothing they could do/nothing to do with them despite them selling me the service. Worse still, the manager proceeded to say how awful EVRi is and they have had constant problems with them.... Both companies awful! But seriously, what is up with the post office! Have put in a complaint directly with ... I am massively out of pocket, stuck with goods still to return and totally confused about the whole process of buying and returning goods when retailers in the EU.