American Water Resources
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American Water sold American Water…
American Water sold American Water Resources to an investment firm called Apax Partners LLP in 2021. As part of the deal American Water and Apax have a rev share deal where American Water does the billing and collections. Because American Water pushes auto-pay and paperless billing this creates an opportunity for Apax and American Water to raise rates and change people's plans without their consent; thinking that no one is really paying attention - it is a tactic that works well. Additionally Apax tries to stop people from cancelling and American Water helps them by not allowing you to cancel thru them. It is a very deliberate plan to rip off American Water/American Water Resources customers. If you have been scammed by Apax/American Water Resources (and if you signed up then it's most likely that you have been) I would encourage you to reach out to both the Utility Board and Insurance Regulatory Authority in your state. And please do yourself a favor and set yourself a reminder to occasionally review your auto-pay bills. AWR owes me about $300 that I will likely never recieve