Lloyds Bank Insurance
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A deeply disappointing experience at Lloyds Bank Loughborough Branch
I came in with a few old Bank of England paper notes and a damaged £10 polymer note. From the moment I stepped up to the counter, I was met with attitude and resistance. I explained that I had a Lloyds Online Savings Account, and the staff member responded with a condescending, “Oh yeaaa? Okay if you really have it,” as though I was lying. That tone alone was unacceptable—but it got worse. Instead of offering any proper support, they refused to help and handed me the wrong form—one meant for counterfeit currency, not damaged notes. No explanation, no assistance, just a brush-off. I left feeling not just frustrated but insulted. A basic understanding of bank procedures and a little respect for your customers shouldn’t be too much to ask. If Lloyds can’t even train their staff to handle legitimate Bank of England currency, or treat people with a minimum of respect, then perhaps it’s time to rethink where you bank.