Wine Spies
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First Time Experience with Wine Spies
My first order with Wine Spies was fraught with problems: original wine was canceled by the winery and our order was switched to a new wine. That wine was delivered to our house while we were out of town instead of the UPS Store we instructed them to deliver. The wine sat outside because the GSO driver signed my name indicating I received it. A second shipment was sent to the UPS Store and Wine Spies recalled the first shipment without notifying us and we had UPS at our doorstep picking up wine without our knowledge. Such a disaster should not earn 5 stars but in the end Wine Spies went out of their way to make sure I was taken care of. Without me asking, they refunded my money, issued credits to my account and added some wine to my locker. That is going above and beyond the call of duty and they recaptured (wine spy lingo) a lost customer and perhaps now have a customer for life. Way to save the day, Agent Crush. Wine Spies went from 1 star to 5 stars.