Warner Leisure Hotels
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Is Warners Crown slipping ?........
We`ve stayed at several different Warners Hotels over the last four years and have always found them to be enjoyable and good value for money. Food, service , entertainment and activities have been good which make up the Warner offer that so many of their target Customers enjoy. However beware Warners, your Crown is slipping ! We`ve just returned from Norton Grange on the Isle of Wight, our fourth visit there and had a very enjoyable time. But changes are clearly taking place, obviously to reduce costs and from reading other reviews on this site, these changes are being rolled across all Warner Hotels. We all know about the pressures of increased N.I. costs, minimum wages and new Employments rights coming soon, but passing on increased costs to the Customer and lowering service levels will only drive Customers who have been loyal to Warners for many years into the arms of their Competitors. The key changes we`ve noticed so far are : 1. Rooms not being serviced every day - I wouldn`t expect to have to make my bed or clean the toilet in a 1 Star Hotel ! ( This is so we can chill in our rooms undisturbed on day two of our stay ! ) 2. No Special Breakfast food being offered from a menu that is brought out from the Kitchen to you. A very limited choice of this kind of food being offered at Dinner time. ( Guests with mobility problems would have found this previous service valuable ) 3. An £8.50 charge now being made for Range activities i.e. Archery, Rifle Shooting and Axe Throwing - to encourage people who have booked the activity to turn up ( Rather than charging, just take a deposit, refundable when you turn up ) These changes are more noticable to those of us who have frequented Warners for some time and I wonder what will be next ? I feel Warners should also be up front about why these changes are being made. Many of us have been involved running large Companies and do understand the pressure of rising costs. Being honest with your Customers is much better though than making up bizarre excuses. We`ve just booked another break at Warners, but we`ll be watching to see if the Tipping Point comes when the reduction in value for money and good service is just too much to bear any longer.