Thornley Groves Estate Agents
View company profile →
Poor ethics - tenants be aware
Following a flooding of the property from a flat two storeys above, there was no use of the rented property for 115 days. What happened subsequently is now subject to judgement by the Property Ombudsman, but it is worth noting, for any tenant faced with a 'no blame' situation, that TG were far from supportive and misjudgements on their part resulted in hardship, financial disadvantage and (had I been a little vulnerable) what could be considered bullying behaviour. The 'complaints process' has little value since it is not independent, and makes little effort to see both sides of the argument. You're constantly having to remind yourself that you were the aggrieved party. Very poor and far from their publicised ethical statement