Enact Conveyancing
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No support to meet your deadlines
Enact was appointed by the new lender of my remortgage. Three main issues: 1) enact lacks of pro activity and responsiveness 2) they rely on post service without tracking, losing control of the timelines 3) they lack of flexibility and options to work around their poor process. 1. I asked to treat my remortgage case as a priority given a tight deadline. While the Enact chat function was responsive, the manager who owned the case was not to be seen and very unresponsive. I had to escalate and request for information about the official status many times and push to accelerate as much as possible. If you don’t chase them, you will just wait. 2. Everything was somehow proceeding slow but ok, till the request to sign the mortgage deed. Enact rely on post services to collect official documents (e.g. mortgage deed) but they do not track them. I did sign and returned all the documents on the same day, but they cannot proceed as they did not get them back. Be aware that They cannot track the post. If you have no time and something goes wrong, this will impact you and they won’t help. 3. When asked to find other options to progress, they did not give any. The only option they gave me was to wait (without any consideration of the remortgage deadline). They also declined to use scanned copies I provided while waiting for the originals to arrive. Then they kept chasing me and telling me to return the documents. Like the lack of progress was my fault. In the end I will likely miss the remortgage deadline because of them. Overall poor service a general lack of care towards the end users.