DriveTime Car Sales
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Poor customer service, Poor quality and very disappointed!
I bought this 2017 Kia Sportage on 1/23/24. At first it seemed to be a good used car. Two weeks later it started making a noise we couldn't put our fingers on but it soon stopped. Then 6 months later, it stopped and had to be towed. My husband had to put an alternator on and it started running great. Two weeks later it stopped again. We replaced the alternator but also had to buy a new battery. A month later had to put a key switch on and yes another battery because the bad alternator damaged that battery. I have had this car towed 4 times including today. We only have the one car. My husband had to miss working today to get this "lemon" back home. I called customer service and was told I needed to take it to one of the repair shops. I don't know how when the idiot car isn't running. Then I was told they don't cover engine parts. Seriously! I asked if I could exchange it for another car since by now I've put over a thousand dollars into it but was told I needed to bring it in to see how much they could appraise it for but if it was less than I owed they COULD NOT TAKE IT BACK! The lady told me I could take it to another dealership to see I could trade it. I will NEVER, EVER buy a car from this place again. The TV ads make them sound like they really care about you but all they care about is your money.