Hazelton's Canada
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DON'T USE THEM!
Same story as everyone else. They "substituted" the bicycle wire frame flower holder I ordered for a cutting board (because that makes sense) and "substituted" cheap chocolate instead of the truffles I ordered. When I contacted customer service they sent me the canned response below. Shameful of them to use COVID-19 as an excuse when this has obviously been going on for ages. Glad I hadn't recommended them to anyone and I never will. Here's their canned response: Thank you for contacting us. We couldn't be more grateful to all customers who choose to entrust us with delivering orders to their loved ones during these troubling and concerning times in the midst of the COVID-19 pandemic. We are sorry to learn that you are not satisfied with the products delivered. In addition to a dramatic influx of orders resulting in unusually high volumes as more customers turn towards online purchasing, several of our regular suppliers and partners on whom we rely to restock products have temporarily suspended operations over COVID-19 concerns. This development, in addition to our regular substitution policy which stipulates that we reserve the right to substitute products with the closest available alternatives when necessary, may result in you receiving items that partially or wholly differ from their original product descriptions, which is why you received a cutting board instead. Refunds/exchanges will not be issued for items that have clearly been substituted. Although it is simply not feasible for us to contact all customers beforehand to discuss potential substitutions, we are pleased to assure you that utmost care is maintained when making such adjustments on your behalf, which in turn ensures that orders are delivered as quickly as possible. We apologize for any inconvenience and appreciate your understanding during these unprecedented times.