Emma Reeves

Nov 25, 2025

Terrible service

I never leave bad reviews but the poor customer service received from Mailchimp has pushed me to do so. I was overcharged multiple times - I closed my business a year ago and have been trying for months to simply close my Mailchimp account, it's been a nightmare to do something so simple! Staff do not communicate with eachother or read up on any case notes before giving generic replies. Terrible customer service. Bugs stopped me from exporting my data and cancelling multiple times. I closed my business a year ago and have been trying to cancel my account for months. I paused my account to start with as I needed to export some data first, the staff member told me I would not be charged any more if I paused. This was a lie - months later my account unpaused itself and I was charged again. I went to export my data so I could delete my account completely but there was a bug in their system that stopped me from doing this. I spoke to someone from Mailchimp again and they explained they would log a bug with the technical team and to pause my account until I hear back. I questioned this as last time I paused my account it unpaused and I was charged again. They refunded me for part of the overcharged amount. I explicitly told them I wanted to cancel and that no further charges should be taken from my account, I was assured that I wouldn't be charged with my account paused. They apologised and said the tech team would get back to me when I could try the export again and then I could cancel my account. I waited for a technical member of the team to get back to me, no one ever did. Then I was charged again. I had to get in contact with Mailchimp and re-explain the whole situation again and after a long conversation they escalated it to the billing team. I was STILL unable to cancel my account and they were unable to do it from their end. Then today I received an email from a member of staff refused to refund me, even though I had been assured I wouldn't be charged and the whole reason I couldn't cancel in the first place was due to a bug in Mailchimps system that I was waiting to be fixed. I am so fed up of chasing them and arguing at this point that I have had to pay more money in 'overages' to get my account cancelled using the automated service on their website as I am sick to death of having to deal with this company (even though I haven't used this system and have been trying to cancel for a little under a year). Terrible! If you're a small business who needs to watch what they spend - avoid at all costs.