Pakistan International Airlines
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Absolutley poor customer service
Absolutley poor customer service, no answer of phone calls or emails! I am seeking a refund for my part used ticked i was due to fly back from pakistan on 29th March and as PIA flight were cancelled Due to covid-19 i was told by my agency to contact PIA Directly in order to arrange a returned the flight date got changed however that flight got cancelled to and in order to return i had to pay Again seperatly a charted flight to return back to the UK. and now i am contacting PIA seeking a refund on the part ticket used as my return was on a charted flight and not the one arranged by PIA. my agency who are unable to give me a refund due to PIA having changed the tickets. my Travel agent ( Home and Away ) cannot apply for refund on BSP link, secondly the ticket control is not with the agency. PIA has to process the refund or at least open the PNR access on the system so that my travel agent can view it. Regardless of contacting them on several occasions via phone/email i have had no reply. i will need to seek legal advise to take this further as i have tried continuously to contact PIA over the phone and i have had no response at all no one even answers the calls. This has been unfair as I have had to pay extra to return to the UK having stayed out in Pakistan longer than needed with no help or assistance from PIA. My agency even tried sorting this however due to this booking being locked by PIA they are unable to give me the refund. Their customer service is terrible!