Frustrated

Nov 17, 2024

Terrible customer service

I had a Jetson folding pro electric bike and I really liked it. When I bought the bike I registered it with the company. Last week my bike was stolen but fortunately there is video footage of the theft. I filed a police report and gave them the video. Now all they need is the serial number for the bike which shouldn’t be a problem because I registered it. I contacted Jetson to get the serial number and they said they changed their system so no longer have the information. Are you kidding me? They didn’t keep the files from all their customers? I emailed them back explaining that police have everything they need except the serial number. They said sorry and maybe I should give the video to the authorities to help with the investigation. Are they even reading the emails? The authorities have everything just the serial number which Jetson should have since I registered it. Incredibly frustrating!