Dan Wise

Dan Wise

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1 out of 5 stars
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Reviews by Dan Wise

RA

RAC Mobile Mechanics

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1 out of 5 stars

Paid for a vehicle inspection – no service delivered and no refund offered

I booked and paid £349 on 09/07/25 for an RAC mobile vehicle inspection, giving my home address exactly as requested. At no point during the booking call did the adviser mention that the car had to be on a private driveway or work car park; I would happily have made different arrangements had I known. On the appointed day the engineer arrived late, saw that my car was parked on a quiet residential street and immediately refused to carry out the inspection. I suggested several safe alternatives nearby including a level side street and an empty bay at the local sports centre but he rejected every option and would not even perform a limited inspection. I telephoned RAC straight away to re-arrange, but was told I wouldn't be able to and to raise a complaint. I then raised a formal complaint, asking for either a full or partial refund to cover the engineer’s unused time. RAC’s final response was a flat refusal: they said their terms require an off-road location, despite that condition never having been mentioned when I booked. The bottom line is that I have received no inspection and no refund, and I am now pursuing recovery through my credit-card issuer under Section 75 of the Consumer Credit Act. If you are considering an RAC inspection, make absolutely sure, and get it in writing, that your proposed parking spot meets their requirements, otherwise you too may find yourself out of pocket.