CE
Celebrity Cruises
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Nightmare boarding experience
I called three times ahead of our cruise and attempted emailing their suggested email addresses on the website and app that somehow the name of my spouse was set to "Tbd Guest Two" despite having all her passport, credit card, Celebrity captains club #, and account added to the cruise months in advance. None of the offshore customer service representatives changed the name and their team never replied to my emails. In fact, I received an auto-response to my email stating that Celebrity will be in touch in "30 days." We ended up waiting hours in a corner at the embarkation point while thousands of people boarded ahead of us. After 20+ cruises I've never had such an ignorant experience. Never again