National Car-rentals
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Bad - But Also Good
A mixed experience today with National. I had hired a car for three days for business use from their Glasgow Airport branch. My plane from London was delayed, so I actually arrived at the hire desk an hour later than scheduled only to find that the hire car booked in advance was not yet ready. I was firstly offered a Nissan Juke which I rejected as this was a group lower than the Vauxhall Insignia (or similar) which I had booked and paid for. After hanging around for half an hour I was eventually provided with a literally brand-new Subaru 4 x 4 estate. The car was okay although a bit underpowered and not at all economical (25mpg). To be fair to National although things did not get off to a good start they emailed me later in the day acknowledging that I had had poor experience. They said they wished to resolve any complaint I had so I suggested that perhaps when I returned the car they would like to waive the cost of the fuel I would be using. This they agreed to do. As many businesses try to deflect complaints and not acknowledge when they have messed things up National’s attitude was quite a refreshing change and I would certainly consider using them again.