CH
China Airlines
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Super customer service and refund policy
We haven’t actually been able to fly but had flights booked with China Airlines (via Opodo unfortunately) that are impacted by COVID-19. We have other impacted bookings with tour providers and other airlines including BA, yet China Airlines are the only provider who offered us a fuss free refund, no arguments and even phoned us when we flagged we were having problems. Unfortunately we’re unable to get the refund as Opodo aren’t giving it to us (or even contactable) despite being authorised to by China Airlines. But I’ve been very pleasantly surprised by China airlines customer service and refund policy, one of the few companies we’d book with again after all this!