Terrible customer service
I bought a travel cot from Halfords online and they sent the wrong product. 2 weeks after receiving the wrong product I am left with nothing. I contacted them countless times via live chat, phone and email. Each time it took days to get a response as they wouldn't give me any information. They told me that they couldn't speak to the supplier and they just kept saying 'someone would be in touch'. Eventually they arranged for the incorrect item to be collected, for which I had to wait in all day as they couldn't give me a time slot. They said that the correct item would be dispatched as soon as I informed them of the collection, which I did straight away. 3 days later they email to tell me that the item is now out of stock and they are issuing a refund. I bought the cot with a gift card and so now I am stuck with a gift card for a company that I cannot trust and nothing else I want to buy. This mistake should have be simple to resolve but instead has created a great deal of stress. I am now left with very little time to source a travel cot from somewhere else. Hugely frustrating and such a waste of time. Any reputable retailer would have sent out the correct item straight away or at least held one for me once the incorrect one had been collected. I hope Halfords review their shocking customer service. I certainly will be avoiding them at all costs in the future.