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This is a genuine though terrible experience, it just did not work.
I know this score is low but this is a genuine experience. Sim arrived after one week and initially it had data connection but would not make calls. Eventually by chance I found a selection on the app to use a ' local access number to make calls ' if you don't have data ( even though I had data working). I managed to make one call on this setting but after a few hours then lost the data use completely. Who needs to be forced to use an app to make a phone sim work anyway ?. Trying to contact THM by E Mail proved very difficult. E Mail addresses and even links on their own help pages bounced as address does not exist. Eventually after two days trying I did find one address that worked and managed to cancel the service though they tried to make me do that on a webpage that didnt have that facility. Im in my late 50's, Ive had a lot of networks/MVNO sims and have never had a mobile phone service this bad. I know its super cheap but honestly, I wouldn't use it if it was free.