Pakistan International Airlines
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PIA - Slow improvement
Flights: Premium Economy Birmingham to Islamabad 15 December 2019 Travelled Premium Economy - meaning you travel in the old Business Class seats but get none of the other extras that you would expect on other airlines. Check in at Birmingham was a nightmare in that the luggage allowance is 50Kg and the "safe" weight is 23Kg (as stated on the tickets) so this necessitates three pieces of luggage? When checking suddenly informed, ONLY 2 pieces of luggage allowable! Check in lady advises we cling wrap two suitcases together. Much tooing and froing getting the weights ok then spending £17 on clingwrap. Only to be told that the luggage was now deemed "overweight" so WE had to take to outsize counter! Dragged them there. By now, no time to visit free lounge was at far end of terminal. ON board - seats comfortable and extendable to near flat. Service was good, with attentive and polite staff. Food - acceptable, and large portions but preferred my Pret baguette I had purchased in the terminal. NO ENTERTAINMENT - nothing! If you could put the screen on, all the channels are blank! Make sure you bring your own screens with you and plenty of power banks as there no plug points. Cabin - hot & clammy - no way of getting any cool air as there are no vents.Lucky by product of being so hot, managed to actually sleep. On disembarking - no special treatment. Conclusion: Service has improved but every thing else is lacking, food, entertainment and state of planes.