1 star because I can't give zero
Halfords offers a range of bike servicing and repair, bookable online. I booked my 12pm silver service for £60 at Halfords in Hamilton. On arrival I explained it would probably need some parts. Was told we can't do any repairs as we don't have a technician and have a months backlog of repairs. Also we can't do your service until 1pm. I opted for a refund because 1) I booked it for 12 not 1. 2) If you can't do follow up repairs what is the point of getting a service and 3) if there's no technician what unqualified person is doing this service, I'd be as well doing it myself. Useless service and a complete waste of my time.